ServiceNow’s January 18 press release announcing the acquisition of Cuein in Q1 2025 highlights its alignment with the key principles of partnerships, specialisation and cross-ecosystem innovation being pivotal drivers of future innovation in the AI economy. By incorporating Cuein’s advanced AI-driven conversation data analysis capabilities, ServiceNow will enhance its AI Agents to deliver real-time insights from previously siloed customer interactions. This strategic move reflects a commitment to helping customers go beyond incremental improvements through their AI investments, to unlock transformative experiences at scale.
ServiceNow’s January 18 press release announcing the acquisition of Cuein in Q1 2025 highlights its alignment with the key principles of partnerships, specialisation and cross-ecosystem innovation being pivotal drivers of future innovation in the AI economy. By incorporating Cuein’s advanced AI-driven conversation data analysis capabilities, ServiceNow will enhance its AI Agents to deliver real-time insights from previously siloed customer interactions. This strategic move reflects a commitment to helping customers go beyond incremental improvements through their AI investments, to unlock transformative experiences at scale.